CONTACT US
You can send us a message below and we will be in touch soon or call us on +61 461 585 158. Alternatively you can find answers to Frequently Asked Questions here.
Frequently Asked Question
What if the weather is bad?
If the weather is inclement, this will usually not affect your charter, however in rare cases where the Captain has deemed it unsafe to proceed with the charter due to weather conditions we will liaise with you about changes to your charter schedule or date or in cases where alternative dates are unsuitable a refund will be discussed with you.
What is your COVID Policy?
Phoenix One and her crew follow full COVID Safe procedures and Phoenix One has obtained industry COVID accreditations (below). We work to ensure the safety of our guests and crew. Before your charter you will be asked to complete a COVID declaration and on arrival we have a Check-In policy in line with government requirements.
In the event you can not travel due to COVID please contact us at the earliest time you are aware of your inability to travel so we can discuss your options.
Can we smoke on board Phoenix One?
Phoenix One has no smoking policy while cruising to avoid damage to the yacht caused by ash/embers. A designated outdoor smoking area will be advised by crew for when the vessel is at anchor or berthed. Smoking is not permitted inside at any time. A suitable ashtray will be provided for proper disposal.
Can I wear shoes on board?
Phoenix One has a no shoes policy. All shoes will be collected prior to boarding and will be stored on board during the charter. Shoes will then be returned to guests to put on once disembarked from the vessel. You are welcome to wear socks if you would prefer.
If you have a medical condition that requires you to wear a form of shoe, please don't hesitate to discuss this with us so we can ensure your comfort.
Will I get seasick?
Phoenix One is equipped with stabilisers that help reduce the rolling movement of the ocean when underway. Depending on your charter location and the weather and ocean swell some people can get seasick. If you are worried about this we recommend taking a natural ginger supplement (such as Blackmore's Travel Calm Ginger) at least 2 hours before departure and remaining in an area that you can view the horizon.
Can we use the Hot Spa on our charter?
The Hot Spa on board Phoenix One is available for day charters longer than 6 hours and for overnight charters. Due to the length of time required to fill and heat the spa, please advise ahead of charter if you would like to use this facility so a suitable itinerary can be planned as the yacht is unable to travel with the spa full.
Can you cater for dietary requirements?
We can cater to almost all dietary requirements and allergies if notified in advance. Simply let us know during booking of your requirements and we will be in touch to confirm a suitable menu for you.
